Privacy Policy

Introduction

RAHI ENTERPRISES ("we," "our," or "us") operates the website rahienterprises.shop (the "Service") under the brand name "Lotus service." This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with applicable Indian data protection laws and regulations.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Business Information: Company name, job title, and business requirements
• Communication Data: Messages, inquiries, and correspondence you send to us
• Technical Information: IP address, browser type, device information, and website usage data

How We Collect Information

• Directly from you when you fill out contact forms or communicate with us
• Automatically when you visit our website through cookies and similar technologies
• From third-party sources when you interact with our social media or marketing campaigns

How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our IT services and solutions
• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To process payments and manage our business relationship
• To comply with legal obligations and protect our rights
• To analyze website usage and improve user experience

Marketing Communications

With your explicit consent, we may send you marketing communications via email and WhatsApp about our services, promotions, and industry updates. You can opt out of these communications at any time by:

• Clicking the unsubscribe link in our emails
• Replying "STOP" to our WhatsApp messages
• Contacting us directly at contact@rahienterprises.shop

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given us explicit consent to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Contact information for up to 3 years after our last interaction
• Marketing consent data until you withdraw consent
• Technical data for up to 2 years for analytics purposes

Your Rights

Under applicable Indian data protection laws, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at contact@rahienterprises.shop.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your personal information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@rahienterprises.shop
• Phone: +91 8955886993
• Address: FLAT NO-28/E/F-1/72, JHHELAM APARTMENT PRATAP NAGAR, SECTOR-29, DUWARIKAPURI, Jaipur, Rajasthan, 302022

Grievance Officer

In accordance with Indian data protection laws, we have appointed a Grievance Officer to address your concerns:

• Name: Grievance Officer, RAHI ENTERPRISES
• Email: contact@rahienterprises.shop
• Response Time: Within 30 days of receiving your complaint