Refund & Cancellation Policy

Overview

RAHI ENTERPRISES ("we," "our," or "us") operating under the "Lotus service" brand is committed to customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our IT services.

We understand that circumstances may change, and we strive to provide fair and transparent refund policies while protecting the interests of both our clients and our business.

General Refund Principles

• All refund requests must be submitted in writing to contact@rahienterprises.shop
• Refunds are processed within 7-15 business days after approval
• Refund amounts are calculated based on work completed and expenses incurred
• Processing fees and third-party costs are non-refundable
• Refunds are issued through the original payment method when possible

Service-Specific Refund Terms

Web Development Services

Before Project Start (0% completion):

• Full refund minus 5% processing fee
• Refund processed within 5 business days

During Development (1-50% completion):

• Refund of 70% of remaining balance
• Client receives all completed work and source code
• Refund processed within 10 business days

Near Completion (51-90% completion):

• Refund of 30% of remaining balance
• Client receives all completed work and source code
• Refund processed within 15 business days

After Project Completion (91-100% completion):

• No refunds for completed projects
• Bug fixes covered under warranty period
• Enhancement requests subject to new project terms

Cloud & DevOps Services

Monthly/Annual Subscriptions:

• Pro-rated refund for unused service period
• Refund processed within 7 business days
• Data migration assistance provided at no extra cost

One-time Setup Services:

• Refund based on work completed and infrastructure costs
• Client retains access to configured resources
• Refund processed within 10 business days

Security & Compliance Services

Security Audits:

• Full refund if audit not started
• 50% refund if audit in progress but not completed
• No refund for completed audits (client receives full report)

Compliance Consulting:

• Refund based on consultation hours used
• Client receives all documentation and recommendations
• Refund processed within 10 business days

Managed IT Support

Monthly Support Contracts:

• Pro-rated refund for unused support period
• Refund processed within 7 business days
• Support documentation provided to client

Emergency Support:

• No refunds for emergency support services
• Issues resolved as per service level agreement

Cancellation Procedures

Client-Initiated Cancellation

Clients may cancel services by:

• Submitting written notice to contact@rahienterprises.shop
• Providing 30 days notice for ongoing services
• Completing any outstanding deliverables or payments
• Returning any company property or confidential information

Company-Initiated Cancellation

We may cancel services if:

• Client fails to pay invoices within 30 days of due date
• Client breaches confidentiality or security requirements
• Client engages in illegal or unethical activities
• Client fails to provide necessary cooperation

Refund Eligibility Criteria

Eligible for Refund

• Services not delivered as per agreed specifications
• Significant delays caused by our team (beyond agreed timeline)
• Technical issues that cannot be resolved within reasonable time
• Client cancellation within specified timeframes
• Force majeure events preventing service delivery

Not Eligible for Refund

• Change of mind after project completion
• Client's failure to provide required information or resources
• Client's breach of contract terms
• Third-party service failures beyond our control
• Services delivered as per agreed specifications
• Custom development work completed and delivered

Refund Process

1. Submit Request: Email refund request to contact@rahienterprises.shop with project details and reason
2. Review Period: We review the request within 3-5 business days
3. Assessment: We assess work completed, expenses incurred, and refund eligibility
4. Approval/Denial: We notify you of the decision and refund amount (if approved)
5. Processing: Approved refunds are processed within 7-15 business days
6. Confirmation: You receive confirmation of refund processing

Dispute Resolution

If you disagree with our refund decision:

• Submit a detailed appeal to contact@rahienterprises.shop
• Provide additional documentation supporting your case
• We will conduct a secondary review within 5 business days
• If still unresolved, we may engage a neutral third-party mediator
• All disputes are subject to Indian law and jurisdiction

Special Circumstances

Force Majeure

In case of natural disasters, government actions, or other force majeure events:

• Services may be suspended or delayed
• Refunds calculated based on work completed
• Alternative solutions offered when possible

Technical Issues

For technical problems beyond our control:

• We will attempt to resolve issues within 48 hours
• If unresolved, partial refund may be offered
• Alternative solutions explored before refund

Warranty and Support

After project completion, we provide:

• 30-day warranty: Free bug fixes for delivered work
• 90-day support: Technical assistance for implementation
• Documentation: Complete project documentation and user guides
• Training: Basic training on delivered solutions

Contact Information

For refund requests, cancellations, or questions about this policy:

• Email: contact@rahienterprises.shop
• Phone: +91 8955886993
• Address: FLAT NO-28/E/F-1/72, JHHELAM APARTMENT PRATAP NAGAR, SECTOR-29, DUWARIKAPURI, Jaipur, Rajasthan, 302022
• Response Time: Within 24 hours for urgent matters

Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.

Governing Law

This policy is governed by Indian law and is subject to the jurisdiction of the courts in Jaipur, Rajasthan. Any disputes arising from this policy shall be resolved through arbitration or court proceedings as per applicable laws.